Refunds, Returns and Shipping

Make A Real Change In Someone’s Life

Refund and Returns Policy

Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we are unable to offer a full refund or exchange.

Returns and Exchanges Policy

When Returns or Exchanges May Not Be Possible:
We strive to ensure every order is accurate and meets your expectations. However, certain situations may limit our ability to process returns or exchanges:

• If the shipping address was entered incorrectly at checkout.
• If the wrong coffee option was selected (e.g., grind or coffee variety). Note: Non-coffee merchandise, such as an unopened grinder, may be eligible for return.
• If the wrong size was selected for apparel items. Returns or exchanges are supported for popular items at our discretion.
• If a package was not picked up when notified and was returned to us. Reshipping is available at the cost of postage.

When We Can Help:
Refunds or exchanges may be processed in the following cases:

• If the package or goods were damaged during shipping.
• If the product is defective (e.g., a chipped mug, unsealed coffee bag, or a grind selection error made by us).

Non-Returnable Items
Due to the nature of certain products, the following items cannot be returned:

• Coffee and other perishable food products for health and safety reasons.
• Gift cards.
• Downloadable products.
• Custom or personalized items, such as specially blended coffee.

To complete your return, proof of purchase is required, such as a receipt or order confirmation.

Important Note for Food and Perishables
For coffee and other perishable food products, please do not send them back to the manufacturer or to us.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.

• If approved, your refund will be processed, and the credit will automatically be applied to your original method of payment within a few days.
• Late or Missing Refunds:
  • If you haven’t received a refund yet, check your bank account or credit card statement. Processing times vary by financial institution.
  • If the refund still hasn’t arrived after checking, contact us at {email address} for assistance.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange for the same item, email us at {email address} and send the item to:

FCC Logistics

48 Jamie Ave.
Nepean, ON
K2E 6T6

Shipping Returns

To return a product, mail it to: 

FCC Logistics

48 Jamie Ave.
Nepean, ON
K2E 6T6

• Customers are responsible for shipping costs for returns unless the item was defective or damaged. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

Considerations:

• For expensive returns, we recommend using a trackable shipping service or purchasing shipping insurance.
• We cannot guarantee receipt of items returned without tracking.

Need Help?

For questions related to refunds, returns, or exchanges, please contact us at {email address}.